Utilities & Telecom Relief

Categories: COVID19 Latest News   |  


We’ve suspended disconnections, late fees and taken other steps to help customers in response to COVID-19.

As a member of the communities we serve across New England, we’re here to support our customers through this challenging time, including:

  • Suspending disconnection of service for non-payment.
  • Eliminating late payment charges.
  • Offering a special, flexible payment plan — with no down payment — for any past-due amount.
  • Providing energy-saving tips and resources to help you manage any potential increase in your energy use and costs now that many families are spending their weekdays at home.

ORANGE, Conn. – March 17, 2020 – AVANGRID, Inc. (NYSE: AGR) today announced the steps it is taking across its operations to protect employees and customers and ensure continuity of essential electric and gas service during the coronavirus pandemic.

“During this pandemic, ensuring the health and safety of our employees is paramount to our ability to continue to safely deliver reliable electric and gas service to our customers across our operating companies,” said James P. Torgerson, CEO of AVANGRID. “We began communicating with our employees more than a month ago to reinforce preventative actions such as hand washing and ways to avoid spreading infection that are now part of everyday conversations worldwide.”

We know how important reliable service is to you, now more than ever. We are taking a number of steps to ensure you remain connected to your Xfinity services, amid growing concern about Coronavirus.

For answers to some common questions click on the topics below. For information on our response to Coronavirus relating to Comcast Business Services, visit this page. You can also read our response for Xfinity Communities, and for Xfinity on Campus.

We continue to monitor guidance from the Centers for Disease Control (CDC) and other public health officials along with local market conditions, and will continue to update information here.

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